Can I cancel my order once it has been placed?
We sincerely hope that you are completely happy with your product(s), but please make a note of our Refund & Returns Policy.
1. We require a full, correct shipping address at the time of ordering and we cannot be held responsible for any errors or omissions on your part. Please check all of the details of your order very carefully before completing the checkout process. If an incorrect address is entered then your order may have already shipped and you will be responsible for shipping costs in both directions in order to receive a refund. If you do enter an incorrect shipping address then please let us know immediately and we will check the status of your order and attempt to cancel it.
2. If the item has shipped but you have not yet received the product and simply do not want the item, you will be refunded the original sales price minus a 25% restocking fee, subject to our standard returns conditions. You will be responsible for packaging and shipping costs in both directions in order to receive a refund.
3. If the product arrives in good shape, has no structural defect, and you simply do not want the item, you will be refunded the original sales price minus a 25% restocking fee. You will be responsible for packaging and shipping costs in both directions in order to receive a refund, subject to our standard returns conditions. Returns of this nature must be received at our returns center within 14 days of you receiving the item.
Returns must be authorized by Fitness Home Goods prior to being sent, and all returns are subject to the below conditions:
a. The product has not been used and there are no visible signs of wear or usage of the product you are returning.
b. The product must be packaged in the original packaging, in exactly the same condition as it was shipped to you.
c. The product is your responsibility until it reaches our returns center.
If you are in any doubt at all that the product you are returning has signs of wear or usage then you can send us detailed images of the product so we can assess before you return it.
Ice Barrel "accessories" may not be returned.
Please contact us if you wish to cancel your order.
After a return has been authorized, you will be issued with a return label for your package. At this stage we will also inform you of the return costs and any further instructions required to return your product. International customers are responsible for shipping any returned products back to us using the returns address provided upon authorization.
What happens if my product arrives damaged?
If the product arrives damaged, we will of course provide you with a replacement for the damaged parts or arrange a replacement item. Please note that since the damage will likely have arisen during shipping, we need to provide our shipping company with evidence of the damage in a timely manner. Therefore, to receive a replacement free of charge, you must contact us to report the damage within 7 days of receipt of the product and you must include photos of the damage and outside packaging. Items arriving showing any damage to the outside packaging should be signed for as "damaged", where possible. If you report any damage to us after 7 days of receiving the product, or do not provide photos of the damaged parts and packaging, we will need to charge you for the replacement parts and the associated shipping costs.
What happens if my product fails due to a defect?
If the product arrives in good shape, and later fails because of a manufacturer's structural defect, contact our support team immediately, and we will help facilitate assistance from the manufacturer.
What warranties cover my product(s)?
Thanks for your purchase with Fitness Home Goods. Please make a note of our warranty policy. Products are warrantied as stated by the manufactuer.